About
Transparent casework management for local councils. We help councillors manage constituent cases efficiently and give residents real-time visibility into the issues being resolved in their community.
Casework is a transparent casework management platform built for local councils. It gives councillors a modern, organised way to track and resolve constituent issues — and gives residents a clear view of the work being done on their behalf.
Local government casework has relied on spreadsheets, email threads, and paper for too long. Casework modernises how councillors handle constituent cases — making the process faster, more accountable, and visible to the communities they serve.
Three simple steps to get help with a local issue
Search for your local council on the platform to find your councillor and their public casework page.
Submit your issue through your council's page with details about the problem and your location.
Follow your case in real time as your councillor investigates and works towards a resolution.
A modern toolkit to manage casework and demonstrate impact
Create your account, set up your public page with your profile, wards, and contact details.
Organise cases with categories, assign them to team members, and track progress through to resolution.
Generate reports and highlight resolved cases to show your community the difference you're making.
Real numbers from councils already using Casework
389
Active councillors
252
Wards covered
1
Cases resolved
6
Councils on board
We take data security and resident privacy seriously
All data is encrypted in transit and at rest. Access is strictly controlled by role and tenant.
Public casework pages never show personal details. Cases are anonymised before being shared publicly.
Built with UK GDPR requirements in mind. Residents can request data access or deletion at any time.
Personally identifiable information is never exposed on public-facing pages. Only councillors see case details.
Find your local council on the platform and report an issue directly to your councillor.
Find Your CouncilManage your casework, engage residents, and show your community the impact you're making.
Get Started