Casework
Empowering councillors to track cases, engage residents, and demonstrate real community impact — all on one platform.
Trusted by 392 councillors across 9 councils
392
Councillors
252
Wards covered
4
Cases resolved
9
Councils
Track every constituent case from submission to resolution with full audit trails.
Give residents real-time case tracking and councillor activity dashboards.
Automatic case categorisation, coaching suggestions, and impact reports.
Built for parishes, districts, and counties with tiered pricing and SSO.
Councils using Casework for transparent local government
Three simple steps for residents to get help
Search the directory above to find your local council's casework portal.
Submit your concern through a simple online form with relevant details and location.
Follow your case in real time as your councillor works to resolve it.
Trusted by councillors across the country
CW has transformed how I manage constituent cases. I went from losing track of emails to having a clear dashboard showing every case and its status.
— Sarah Mitchell, Councillor, Truro Ward
The public transparency page is brilliant. Residents can actually see the work we're doing, which has dramatically improved trust and engagement.
— James Okonkwo, Councillor, Falmouth Ward
Setting up took 10 minutes. Within a week, my caseworker and I had migrated all our cases and the residents love being able to track their issues online.
— Rachel Edwards, Councillor, Penzance Ward
Whether you're a councillor, caseworker, or council officer
Find your council and report an issue to your local councillor. It's free, fast, and transparent.
Find Your CouncilManage your casework, engage residents, and show your community the impact you're making.
Learn More109 councillors